Kowloon Shangri-La.Doc

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The Name of the Hotel We select the Kowloon Shangri-La (????????? ) with our group report to discuss it. Location Towering 14 stories over Victoria Harbour in Tsim Sha Tsui area of southern Kowloon, Hong Kong, the Kowloon Shangri-La sits within 800 meters of the shops and restaurants of Nathan Road. The Hong Kong Space Museum and Hong Kong Cultural Centre both lie less than two kilometres from the hotel. Chek Lap Kok International Airport sits 37 kilometres away. There are also have Mass Transit Railway, East Rail to the Mainland China border and Star Ferry. Rating and Type of hotel The Kowloon Shangri-La is a 5 stars and a luxury hotel.

Corporate Philosophy Shangri-La Culture Overview Shangri-La has always believed in the unique characteristics encapsulated by Asian Hospitality. Our commitment to providing guests with distinctive Asian standards of hospitality and service from caring people remains our major point of differentiation from our peers and the very cornerstone of our reputation as a world-class hotel group. “Pride without arrogance” is of particular importance as we want our people to be internally proud of our achievements but outwardly humble. After all, the hallmark of true success is that it does not need to be stated.

In striving to delight customers each and every time they stay with us we aim to exceed expectations through consistently providing quality and value in our products and services. That’s why we look for trendsetters, professionals who are enthused by innovation and driven by achievement. The Philosophy Shangri-La Hospitality from a caring family. The Vision To be the first choice for guests, colleagues, shareholders and business partners. The Mission To delight our guests every time by creating engaging experiences straight from our hearts. The Guiding Principles • They will ensure leadership drives for results. They will make guest loyalty a key driver of our business. • They will enable decision making at the guest contact point. • They will be committed to the financial success of our own unit and of our company. • They will create an environment where our colleagues may achieve their personal and career goals. • They will demonstrate honesty, care and integrity in all our relationships. • They will ensure our policies and processes are guest and colleague friendly. • They will remain deeply committed to our social responsibility by making a positive contribution to our communities, environment, colleagues, guests and business partners.

Present management model The management model is the management by Shangri- La Company. Hotel food outlets and facilities There are five different kinds of restaurants (Angelini, Cafe Kool, Deli Kool, Nadaman, and Shang Palace), one lounge (Lobby Lounge) and one bar (Tapas Bar), aromatherapy, fitness centre, indoor swimming pool, massage, reflexology, sauna, solarium, steam bath, and whirlpool. |Restaurants/Bars |Capacity |Location |Cuisine | Angelini |102 |Mezzanine Level |Italian | |Cafe Kool & Deli Kool |322 |Mezzanine Level |International & Delicatessen | |Shang Palace |180 |Lower Level I |Chinese | |Nadaman |138 |Lower Level II |Japanese | |Tapes Bar |136 |Lobby |New World Wines & International Tapas | |The Lobby Lounge |178 |Lobby |Snacks & Drinks | Banquet and Conference Rooms Venue |Capacity |Dimensions | |Deluxe |289 |42 | |Premier |80 |50 | |Deluxe Harbour View |146 |45 | |Horizon Club |131 |42-50 | |Executive Suite |15 |82 | |Harbour Suite |10 |88 | |Premier Suite |14 |90 | |Specialty Suite |2 |135 | |Presidential Suite |1 |225 | Market Mix It is for the business and travel of leisure. The Comparison by Different Agents Rooms |Room rate / Night | | |Check-in: 2 PM | | |Check-out: Noon | | |Accommodates 2 guests, with King Bed or 2 Double Beds | | |Booking. com |HotelClub |book. asiatravel. com |Hotels. com | |Deluxe |- |- |- |HK$1980. 00 | |7 Days Adv, No Refund | | | | | |Premier |- |- |- |HK$2160. 0 | |7 Days Adv, No Refund | | | | | |Deluxe |HK$1963. 50 |HK$1963. 50 |HK$2100. 00 |HK$2200. 00 | |Premier |HK$2150. 55 |HK$2150. 55 |HK$2300. 00 |HK$2400. 00 | |Deluxe Harbor View |- |- |- |HK$2430. 00 | |7 Days Adv, No Refund | | | | | |Deluxe |- |- |- |HK$2600. 0 | |with breakfast buffet | | | | | |Deluxe Harbor View |HK$2431. 00 |HK$2431. 00 |HK$2600. 00 |HK$2700. 00 | |Premier |- |- |- |HK$2800. 00 | |with breakfast buffet | | | | | |Deluxe Harbor View |- |- |- |HK$3100. 0 | |with breakfast buffet | | | | | |Horizon Deluxe-Horizon Club |- |HK$3300. 00 |- |HK$3100. 00 | |with breakfast buffet | | | | | |Executive Suite -Horizon Club |- |- |- |HK$4380. 00 | |with breakfast buffet | | | | | |Harbor Suite-Horizon Club |- |- |- |HK$5180. 0 | |with breakfast buffet | | | | | The Comparison with Other Hotels in the Same District and Category |Kowloon Shangri-la |Pennisula |Sheraton |Nikko |Royal Garden |Mira |Langham |Grand Stanford |Macro Polo HK | |Max (HK$) |5180 |5480 |3300 |3500 |5600 |3700 |3550 |6000 |3600 | |Min (HK$) |1980 |4180 |2500 |1710 |3100 |1650 |2350 |3900 |1800 | |Average (HK$) |3100 |4750 |2900 |2700 |4300 |2900 |2950 |5500 |2850 | | [pic] Guestroom Features • Complimentary appointed Internet access • Three international direct-dialing telephones, with voice mail and dual lines • Tea and coffee making facilities • Safe-deposit box 24-hour room service • Colour television with satellite and in-house movie channels • Mini-bar and refrigerator • Individually controlled central air-conditioning Standard Room Features Media & Entertainment Complimentary broadband Internet access Satellite/cable television In-house movie channels DVD/VCD/CD Player (Deluxe Garden and Deluxe Harbour View rooms) iPod connection cable Refreshment Coffee/tea making facilities Mini-bar Productivity & Security Full-size executive writing desk International direct dial telephone (2 lines) Voice mail Electronic safe Bedside controls for lighting and curtains 24-hour butler call button Computer dataport

Layout & Views Garden or city view Bath & Personal Care Shangri-La toiletries Separate shower and bathtub areas (Deluxe Garden and Deluxe Harbour View rooms only) Hair dryer Iron & Ironing Board Pillow menu Deluxe Room All fully deluxe rooms feature an elegant homey decor with a full array of amenities that make productive and peaceful. • Each Deluxe room offers a floor-to-ceiling bay window affording either exciting city or partial harbour views. • Rooms feature dual line telephones (with dataport connection), complimentary broadband Internet access, in-room safe, satellite TV, coffee/tea making facilities, and an oversized executive writing desk. A modern bathroom featuring either a bathtub or spacious shower room with a rain and hand-held shower as well as Shangri-La amenities and an indulgent bed with duvet make for a relaxing stay. • The room dimension is 42 sqm/452 sqft. Premier Room • Each Premier Room offers a floor-to-ceiling bay window with sweeping views. • DVD entertainment systems and large satellite televisions are standard in all Premier Rooms. • Rooms feature dual line telephones (with dataport connection), complimentary broadband Internet access, in-room safe, coffee/tea making facilities, and a comfortable writing desk. • A marble bathroom with separate shower cubicle and an indulgent bed with duvet make it easy to relax at the end of the day. • The room dimension is 50 sqm/538 sqft.

Deluxe Harbour View Room Deluxe Harbour View Rooms can sweep views of Victoria Harbour and Hong Kong Island skyline. • DVD entertainment systems and large satellite televisions are standard in all Deluxe Harbour View rooms. • A marble bathroom with separate shower cubicle and an indulgent bed with duvet make it easy to relax at the end of the day. • Complimentary broadband Internet access. • The room dimension is 45 sqm/484 sqft Horizon Club (??? ) About The Horizon Club Club Floor Check-in and Check-out On arrival, a Guest Relations Officer will personally escort you to the Club Lounge where your check-in will be handled smoothly and quickly. Deluxe Guest Room

Horizon Club floor rooms offer the ultimate in comfort and convenience. Thoughtful little extras include a private facsimile machine, personal voice mail, DECT wireless telephone and an executive size desk with ergonomic chair Lounge Facilities In addition to business services, complimentary broadband Internet access and private meeting rooms, the exclusive Club Lounge provides a wide selection of newspapers, magazines, books and board games. For the comfort of all Club Lounge guests, smart casual attire is required when visiting the lounge Complimentary Buffet Breakfast A sumptuous buffet breakfast is served every morning in the Club Lounge. Newspaper and Fresh Fruits

Every day, a selection of fresh tropical fruits is replenished and delivered to the room together with an international newspaper. Free Suit Pressing and Shoeshine Service Once you’ve settled in, the Club’s friendly, attentive staff will arrange for your suit to be pressed and your shoes to be shined. Purser Service During your stay, the Club Purser is on hand to respond to your needs, from onward travel and hotel reservations to shopping and entertainment arrangements. Complimentary Beverages Throughout the day, you can help yourself to free fruit juices, soft drinks, tea and coffee. In the early evening, enjoy refreshing cocktails on the house in the lounge. Horizon Club rooms are located on the 19th, 20th and 21st floors. The feature of all Horizon Club Rooms Rooms feature dual line telephones (with dataport connection), complimentary broadband Internet access, in-room safe, flat-panel satellite TV, coffee/tea making facilities, and a comfortable writing desk with fully adjustable ergonomic chair. • Elegant Asian influences, a modern bathroom stocked with Shangri-La amenities and an indulgent bed with duvet make for a relaxing stay. The feature of Different Rooms in Horizon Club Horizon Deluxe Room With the comfort and amenities of Deluxe Rooms, plus exclusive Horizon Club privileges, these rooms are an excellent choice for the traveller who requires added attention and services. • Horizon Deluxe room offers a full-size bay window with views of the city. • The room dimension is 42 sqm/452 sqft. Horizon Premier Room

With the expansive comfort and amenities of Horizon Premier Rooms, plus exclusive Horizon Club privileges, these rooms are an excellent choice for the traveller who requires added attention and services. • Horizon Premier Room offers a floor-to-ceiling bay window with views of Kowloon and our garden. • DVD entertainment systems and flat-panel satellite televisions are standard in all Horizon Premier Rooms. • The room dimensions is 50 sqm/538 sqft. Horizon Harbour View Room With the expansive comfort and spectacular harbour view, plus exclusive Horizon Club privileges, these rooms are an excellent choice for the traveller who requires added attention and services. Each Horizon Harbour View room contains offers sweeping views of Victoria Harbour and Hong Kong Island. • DVD entertainment systems and flat-panel satellite televisions are standard in all Horizon Harbour View rooms. • The room dimension is 45 sqm/484 sqft. Standard Suite Features Media & Entertainment Complimentary broadband Internet access Satellite/cable television In-house movie channels DVD entertainment system LCD television in bathroom iHome iPod connection cable Surround sound system Refreshment Coffee/Tea making facilities Mini-bar Productivity & Security Full-size executive writing desk with ergonomic chair International direct dial telephone 4-in-1 office machine Voice mail Electronic safe Bedside controls for lighting and curtains 4-hour butler call button Computer dataport DECT wireless telephone Layout & Views Kitchenette (Premier & Presidential Suites) Separate parlor/sitting room (Harbour, Premier, Specialty & Presidential Suites) Separate Dining Area (Specialty & Presidential Suites) Bath & Personal Care Designer toiletries Separate shower cubicle Jacuzzi tub (Specialty & Presidential Suites) Hair dryer Iron & Ironing Board Pillow menu Executive Suite With panoramic views, Executive Suites provide space, comfort, and a full array of amenities that make for a comfortable and productive stay. • Flat-panel satellite TV and DVD entertainment systems are standard in all Executive Suites. Bathrooms are appointed in Italian marble, include wall-mounted LCD television and are fully stocked with designer bath products. • Complimentary broadband Internet access. • Guests in the suites enjoy full Horizon Club benefits including, but not limited to, complimentary daily buffet breakfast, exclusive use of • Horizon Club Lounges with refreshment throughout the day, and evening cocktails with free flow of drinks, wines and hors d’oeuvres from 6 pm to 8 pm, and 2 hours daily use of the meeting room at the Horizon Club Lounge. • The suite dimension is 82 sqm/883 sqft. Harbour Suite Harbour Suites combine elegance and spacious accommodations with panoramic views of Victoria Harbour. Each Harbour Suite provides ample space and a separate working area – perfect environment to spread out, relax and take in the incredible views. • Flat-panel satellite TV, DVD entertainment systems are standard in all Harbour Suites. • Bathrooms are appointed in Italian marble, include wall-mounted LCD television and are fully stocked with designer bath products. • Complimentary broadband Internet access. • Guests in the suites enjoy full Horizon Club benefits including, but not limited to, complimentary daily buffet breakfast, exclusive use of Horizon Club Lounges with refreshment throughout the day, and evening cocktails with free flow of drinks, wines and hors d’oeuvres from 6 pm to 8 pm, and 2 hours daily use of the meeting room at the Horizon Club Lounge. The suite dimension is 88 sqm/947 sqft Premier Suite With ample space to work, relax, or host a private meeting or gathering, Premier Suites create a true sense of place that makes for a truly luxurious stay. • Each Premier Suite contains a spacious and comfortable sitting room separate from the bedroom, along with a kitchenette that provides separation and a place to comfortably host an intimate business meeting. • Flat-panel satellite TV, DVD entertainment systems are standard in all Premier Suites. • Bathrooms are appointed in Italian marble, include wall-mounted LCD television and are fully stocked with designer bath products. • Complimentary broadband Internet access. Guests in the suites enjoy full Horizon Club benefits including, but not limited to, complimentary daily buffet breakfast, exclusive use of Horizon Club Lounges with refreshment throughout the day, and evening cocktails with free flow of drinks, wines and hors d’oeuvres from 6 pm to 8 pm, and 2 hours daily use of the meeting room at the Horizon Club Lounge. • The suite dimension is 90 sqm/969 sqft. Specialty Suite For those requiring extra space and who may entertain guests of their own, our two Specialty Suites offer the floorplan, seating, and amenities to accommodate any discerning traveller. • Specialty Suites contain a spacious and comfortable sitting room and a separate dining area • Plasma satellite TV and DVD entertainment systems are standard in all Specialty Suites. • Bathrooms are appointed in Italian marble, include wall-mounted LCD television, a jacuzzi and are fully stocked with designer bath products. • Complimentary broadband Internet access. Guests in the suites enjoy full Horizon Club benefits including, but not limited to, complimentary daily buffet breakfast, exclusive use of Horizon Club Lounges with refreshment throughout the day, and evening cocktails with free flow of drinks, wines and hors d’oeuvres from 6 pm to 8 pm, and 2 hours daily use of the meeting room at the Horizon Club Lounge. • The suite dimension is 135 sqm/1453 sqft. Presidential Suite The Presidential Suite offers our largest, most luxurious and impressive accommodations, delivering the highest levels of elegance, sophistication, luxury and Shangri-La service. • The Presidential Suite contains a spacious and comfortable sitting room and dining area. • The suite features Dual line telephones (with dataport connection), complimentary broadband Internet access, in-room safe, plasma televisions and an oversized writing desk. • The bathroom is appointed in Italian marble, and includes a wall-mounted LCD television and a Jacuzzi. Guests in the suites enjoy full Horizon Club benefits including, but not limited to, complimentary daily buffet breakfast, exclusive use of Horizon Club Lounges with refreshment throughout the day, and evening cocktails with free flow of drinks, wines and hors d’oeuvres from 6 pm to 8 pm, and 2 hours daily use of the meeting room at the Horizon Club Lounge. • The suite dimension is 225 sqm/2422 sqft Other Service and facilities • Valet parking • Chauffeur-driven Limousine • Dry cleaning, laundry, pressing and valet service • Complimentary shoeshine service • Wireless broadband connection in the lobby area, Horizon Club Lounges, Horizon Club rooms, health club, restaurants, and function rooms • Clinic

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